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Your brand is more than visuals. It’s the words people read, hear and remember. Verbal identity keeps your communication clear, consistent, and in sync so every message is on-brand and built for your team.
Busy teams can struggle to keep messages on track. Copy is hurried, tone isn’t consistent and industry jargon starts creeping in. Over time, small differences accumulate and your brand voice begins to lose its clarity and confidence.
We help steady the process. With clear guidelines, practical tools, and ready-to-use language, your team gains a verbal identity that removes bottlenecks and cuts through noise. No hype. No drama. Just words that work.
A clear voice doesn’t just sound good — it saves time, removes bottlenecks, and keeps your team in sync. With tidy frameworks and practical tools, your communication becomes easier to manage, faster to produce, and more consistent everywhere it shows up.
Keep every piece of communication clean, simple, and instantly recognisable as yours. From emails and reports to social posts and presentations, every word reflects your brand consistently, helping your audience recognise you quickly and trust that your message is clear, purposeful, and in sync with your values.
Keep your brand voice consistent across every message. With clarity and alignment built in, your team can write confidently, your audience receives a seamless experience and your brand always feels approachable, steady and trustworthy.
We had an amazing experience working with the team at Baker Creative. Their creativity, professionalism, and attention to detail exceeded our expectations. They took the time to understand our vision and delivered outstanding results. We would highly recommend Kane and the team to anyone looking for top-notch creative services!
Usually ~2 weeks to begin
Often 4+ weeks due to scheduling and approvals
Varies; may take longer to find and align availability
Direct access to senior team members
Structured layers (account managers + designers)
Direct, one-to-one contact
Specialists in brand
strategy + design
Broad skillset across departments; depth varies
Depends heavily on individual experience
Agile, able to adapt quickly
More structured processes, slower to adjust
Highly flexible, but may lack consistent systems
Same team throughout
Work may shift across teams
Can vary if work is outsourced or capacity changes
Hands-on, detail-focused approach
Quality can be strong, but diluted in larger teams
Can be excellent, but inconsistent if workload is high
Mid-range pricing aligned
with expertise
Higher overheads, higher cost
Generally lower cost,
but fewer resources
Collaborative, long-term focus
Often geared toward
larger accounts
Typically project-to-project
Tailored, brand-first approach
Sometimes more formulaic across accounts
Can bring fresh ideas, but may lack strategic depth
Low Risk
(Guaranteed project completion)
Medium Risk
(smaller projects may
be deprioritised)
High Risk
(freelancers’ availability
can often shift)
Strong focus on branding
Wide range of services across marketing/design
Varies greatly; some are highly niche, others generalists
You want a balance of expertise, personal service
and reliability
You need a large team
with broad capabilities
and resources
You need a flexible, lower-cost option for smaller or shorter projects
Your brand’s voice should be clear and consistent. We define it, then guide tone across different situations, making sure every message feels on-brand and in sync with your audience.
We create language you can use straight away. Proposition statements that sum up your value clearly. Founder stories that bring your journey to life. USPs written without jargon. Functional and emotive taglines that stick.
Words give shape to your bigger picture. We help you define the language around your values, purpose, mission, and vision — not as lofty statements, but as practical tools your team can believe in and use.
Verbal identity is the intentional design of your brand's language — the words you use, the way you say them, and how they come together to express your brand's personality. It's more than just a tone of voice; it's a strategic system that ensures your communication is clear, consistent, and aligned with your brand's values across all touchpoints.
In a world where consumers encounter thousands of brand messages daily, verbal identity helps your brand stand out and be remembered. It creates a cohesive experience that reinforces what your brand stands for, even when your logo isn't visible. Consistent and thoughtful language builds trust and makes your brand more relatable and human.
Developing a verbal identity involves several key steps:
Absolutely. A strong verbal identity adapts to various channels while maintaining consistency. Whether it's your website, social media, email campaigns, or customer service interactions, your brand's language should feel cohesive and true to your brand's personality.
Clear, consistent and on-brand communication reduces misunderstandings, streamlines workflows and helps your marketing messages resonate with your audience. This can lead to higher engagement, more qualified leads, and stronger customer loyalty — all of which contribute to measurable returns on your marketing investment. In short, words done well aren’t just nicer to read; they help your business perform better.
While our focus here is on verbal identity, we also help brands with visual identity — from logos and color palettes to typography and design systems. Our approach ensures your visual and verbal identities work together, keeping your brand consistent, recognisable, and built for how your team works.
Verbal identity is especially valuable for marketing and brand teams in B2B or B2C organisations who need consistent, clear communication across multiple channels.
It works well for teams experiencing back and forth in messaging, struggling with inconsistent tone, or looking to make small shifts that align words with brand values. Essentially, any team that wants to save time, build confidence, and communicate in sync can benefit.
Elevate your business by crafting a distinctive and memorable brand identity. We can help you tell your story confidently and build a brand that truly reflects your vision and values.